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 There is no app to download - We send disruption alerts via SMS text message and provide access to rebooking services via Freebird's mobile-friendly website.  Your mobile device must have access to SMS text messages and internet connectivity in order to use Freebird. 

Can I choose ANY flight? You can choose from any available non-stop or one-stop flight we receive from our airfare search engine. Although Freebird will never purposefully limit search results, the search engine may not provide us with availability for certain airlines and/or unpublished fares.

WHAT IS FREEBIRD? AND WHY!

Freebird is a first-of-its-kind mobile rebooking tool that empowers travelers to skip the line and instantly book a new ticket – on any airline at no additional cost – in the event of a flight cancellation, four-hour delay, or missed connection.

If your flight is disrupted, Freebird will alert you instantly via text message and email if your flight is cancelled, delayed by more than four hours, or if you miss your connection due to a delay. You can rebook on any airline in less than 30 seconds, at no additional costs (Luggage and seat fees may apply). Choose the best available flight that fits your preferences on our booking engine. Confirm your selection & it’s that fast and easy – no need to input any additional search, personal, or payment info.

IN THE EVENT OF A 4 HOUR DELAY OR CANCELLATION: We provide travelers with instant text message and/or email notification and offer the ability to rebook in less than 30 seconds with only three taps on their mobile device.

For your travel to be eligible:

  • You must purchase Freebird at least two days before your first flight departs.

  • Your trip may only include major U.S. airports located inside the continental United States, Alaska, Hawaii, and Puerto Rico.

service protection

IF MY FLIGHT IS CANCELLED AND I REBOOK, DO I STILL OWN THE ORIGINAL TICKET?

YES! Your original ticket is still valid and is yours to keep. Remember, it may be automatically rebooked by your original airline. Feel free to seek a refund from the airline or keep the ticket as a back-up. 

If you rebooked the outbound leg of a round trip, you must contact the airline and let them know that you still plan on taking your original return leg.

About Freebird - Located in Cambridge, MA.

Freebird was founded in 2015 with the mission to empower travelers to skip the line and instantly rebook their trip – on any airline at no additional cost – in the event of a flight cancellation, significant delay, or missed connection.  Freebird has raised a total of $16.5 million from investors that include General Catalyst, Accomplice, American Express Ventures, and Citi Ventures, among others. 

TERMS: getfreebird.com/terms

For more information, visit www.getfreebird.com